Jesnin Matthew Paranal

IT Application Support, Factory Software

Tesla · Fremont, CA

November 2024 – Present

• Serve as the primary point of contact for MES/MOS and factory software issues on the production floor, delivering rapid-response fixes to minimize line stoppages.
• Lead IT readiness and system configuration for current vehicle launch programs, including the Model Y “Juniper” refresh and Model S/X Signature Series, maintaining zero critical system downtime.
• Own and continue evolving the MOS Tool, the Python automation script now used daily by 5–10 team members across the department.
• Coordinate facility-wide IT operations support across Process, Launch Engineering, Quality, Compliance, and Production teams to ensure seamless information flow and system readiness.
• Perform calibration, repair, and software updates on manufacturing equipment, including Zebra label printers and barcode scanners programmed via 123Scan, maintaining strict adherence to quality standards and safety protocols.
• Maintain detailed service logs and author technical documentation that enables operators to troubleshoot minor issues independently.
• Ensure all maintenance and support activities comply with OSHA standards and internal safety regulations.

Business System Support

Tesla · Fremont, CA

March 2022 – November 2024

• Configured and validated manufacturing execution systems (MES/ERP) across multiple vehicle launch programs, including the Model 3 “Highland” launch, with zero critical system downtime.
• Partnered with Process, Launch, Quality, Compliance, and Production teams to align business system requirements with manufacturing readiness timelines.
• Expanded adoption of the MOS Tool across additional teams, continuing to streamline production request workflows and reduce configuration overhead.
• Authored technical documentation and trained operators to independently troubleshoot minor system issues, reducing escalations to IT.

Production System Operation Support

Tesla · Fremont, CA

June 2020 – March 2022

• Provided hands-on printer support and production system troubleshooting on the floor, including installation, calibration, and repair of Zebra label printers and programming of Zebra barcode scanners via 123Scan.
• Identified repetitive manual processes in TFR label creation and printer configuration, and built the MOS Tool, a Python automation script that cut deployment time by 50%+ and became a daily-use tool for 5–10 team members.
• Supported change management for production system updates, ensuring configuration changes were tested, documented, and deployed without disrupting the line.
• Assisted in the installation and commissioning of new production tools, ensuring seamless integration into existing manufacturing systems.

Production Associate Level 2

Tesla · Fremont, CA

March 2017 – June 2020

• Executed assembly line production processes accurately and efficiently while upholding quality control standards.
• Maintained production equipment and tools to minimize downtime and defects.
• Ordered materials required to fulfill production blueprints and restocked bolts and nuts to keep the line running without interruption.
• Identified opportunities for process optimization within daily production workflows.

IT Helpdesk Agent

Sutherland Global Services – Naga City · Pili, Camarines Sur, Philippines

September 2015 – March 2016

• Resolved client technical issues by identifying problems, researching solutions, and guiding customers through corrective steps.
• Improved client-facing documentation and reference materials to reduce repeat support requests.
• Contributed to the development of client training programs by identifying common learning gaps and recommending instructional content.
• Accommodated client accessibility needs by recommending appropriate devices and techniques.
• Improved system performance by identifying recurring issues and recommending changes.
• Followed up with scheduled callbacks to ensure customer issues were fully resolved.

Bachelor of Science, Information Technology

Far Eastern University · Manila, Philippines

2012 – 2014